Frequently Asked Questions
Is the tour guide present at all time with us?
Yes, your personal tour guide will be with you during the entire length of the tour. He will provide valuable information to your group as the tour progresses.
Is this a narrated tour?
Yes, your tour guide will provide you with explanations and history about what you are seeing.
Do we need to tip our tour guide?
Tips are greatly appreciated by our drivers who will always ensure that your experience surpasses your expectations. Your tour guide is a professional who will provide you with valuable information, show you amazing sights and leave you with unforgettable memories.Tips are entirely up to your discretion.
We loved our tour how can we thank you?
The best thank you is a positive 5 star review on TripAdvisor, Google or any other travel website that you may have booked through.
Will we receive pictures at the end of the tour?
Yes. Your driver will take pictures of you along the way and will send them to you via AirDrop or SMS at the end of the tour.
How might the weather forecast affect the tour?
Tours do not operate when it is raining or snowing at your departure time. If the weather does not cooperate, a member of our team will reach out to you prior to your departure time.
What happens if my tour is cancelled due to the weather?
One of our team members will reach out to you prior to your departure time to reschedule or cancel your tour.
Will I be refunded if my tour is cancelled due to weather?
Yes, cancellations because of bad weather will be fully refunded to you back onto your original payment card.
Can I reschedule a booked tour?
You may reschedule a tour up to 24 hours before your departure time at no additional cost.
I missed my departure time, what now?
Late departures can still go on up until 20 minutes passed the original scheduled departure time. After that, the group will be considered a “No Show”. Every late minute will be deducted from the length of your tour. For example, if you are late 20 minutes on a 1 hour “Bronze” tour,the new tour will last only 40 minutes.
Are their refunds for “No Shows”?
There are no refunds for groups that do now show up to a booked tour.
Where is the departure point?
Unless otherwise specified, the departure point is at 350 St-Paul St. E, Montreal, Qc, H2Y1H2.
Can our group be picked up at our hotel or any other location?
Yes, we do hotel pick-ups at any centrally located hotel or location in Montreal. (Downtown and Old-Montreal)
Can we request a specific stop that is not included in our tour package?
Yes. Altering stops and sights is a possibility but we suggest that you reach out to our customer care before so that we can plan your custom route.
Is there any additional cost to altering the planned route?
Depending on the sight you wish to see, our customer care team member will be able to assist you more accurately with your request.
Can we request pit stops on our tour route?
Yes, our driver can stop at your convenience along the planned route.
Do you operate if it gets too cold?
During our operating season, we will always depart your tour if the temperatures are above-2°C (28°F) when it is sunny or cloudy.
Do you operate if it gets too hot?
The warmer the better, right? Yes. We will always depart no matter how hot it is. Make sure to bring some sunscreen and a hat if you are sensitive to the sun.
How should we dress?
Make sure to check the weather forecast to dress appropriately. Because you will be touring in an open air convertible, it is suggested to bring a light jacket on cooler days.
What is the maximum number of people that can participate per booking?
Each tour can comfortably seat groups of 5 guests maximum.
Are kids and toddlers permitted on a tour?
Yes. Kids and toddlers ares permitted.
Do you have baby seats or booster chairs on board?
No there are no baby seats or booster chairs on board any vehicle.
When are you open?
We are open from Monday to Sunday from 10am to 8pm. Our first departure is at 10am and our last departure is at 8pm.
Can I or another guest drive the car?
No only your tour guides can operate the vehicles.
Can guests select music to be played during the tour?
Yes, guests can select and play their own music through the vehicle’s sound system from their own device if they wish to do so.
Can I smoke in the vehicle?
No smoking is not permitted by anyone while in the vehicle. Feel free to ask for a cigarette stop along the way and we will try to accommodate you as best we can.
How can we contact Throwback Tours?
Throwback Tours has a customer care number that you can reach from 10am to 8pm from Monday to Sunday everyday of the year. Or send us an e-mail at bookings@throwbacktours.com
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